Effective Date: December 8, 2025
1. Introduction
Welcome to Craftory.lk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclosure, and safeguard your data when you visit our website or make a purchase.
2. Information We Collect
2.1 Personal Information When you register, purchase a product, or contact us, we may collect:
- Contact Details: Name, email address, phone number, and shipping address.
- Account Credentials: Username and encrypted password.
- Order History: Details of the products you have purchased from our artisans.
2.2 Payment Information We do not store your credit or debit card details on our servers. All online payments are processed securely through PayHere (a Central Bank of Sri Lanka approved payment aggregator). Your payment data is encrypted and handled directly by the payment provider.
2.3 Automatically Collected Data We automatically collect certain information about your device and usage, including your IP address, browser type, and operating system, to help us improve your browsing experience.
3. How We Use Your Information
We use your data for the following purposes:
- Order Fulfillment: To process your payment and coordinate delivery with our artisans and courier partners.
- Communication: To send you order updates, tracking numbers, and support responses.
- Platform Improvement: To analyze site traffic and enhance our marketplace features.
- Security: To detect and prevent fraud or unauthorized access.
4. Sharing Your Information
We respect your trust and do not sell your personal data. We only share necessary information with:
- Artisans/Sellers: The specific artisan fulfilling your order receives your shipping details (but never your payment info) to package and dispatch your item.
- Delivery Partners: Courier services strictly for the purpose of delivering your package.
- Legal Authorities: If required by Sri Lankan law or to protect our rights and safety.
5. Cookies
We use cookies to enhance your experience, such as keeping you logged in and remembering your cart items. We also use third-party services like Google Analytics and Google AdSense, which may place cookies to analyze traffic and serve relevant ads. You can manage your cookie preferences through our site's Cookie Consent banner.
6. Data Security
We implement industry-standard security measures, including SSL encryption, to protect your personal information. However, please be aware that no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate data.
- Request the deletion of your account (subject to pending orders or legal requirements).
8. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: [email protected]
Address: No 189, Bogahawella Road, Karapitiya, Galle, Sri Lanka.