1. General
Q: What is Craftory.lk? A: Craftory is Sri Lanka’s premier digital marketplace dedicated to local artisans. We connect talented creators with customers across the island, making it easy to discover and purchase unique, high-quality handmade products.
Q: Where are your products made? A: All products on Craftory are proudly made in Sri Lanka. We work with independent artisans and small businesses from various parts of the island to bring you authentic local craftsmanship.
2. Ordering & Payments
Q: What payment methods do you accept? A: We accept secure online payments using major Credit and Debit cards (Visa, Mastercard, etc.) through our secure payment gateway (PayHere). We also support bank cash deposits and Cash on Delivery (COD).
Q: Is it safe to use my credit card on your site? A: Absolutely. We do not store your card details. All transactions are processed through PayHere, a Central Bank of Sri Lanka approved payment provider, ensuring industry-standard security and encryption.
Q: Can I cancel my order? A: Orders can be cancelled if the artisan has not yet confirmed order. Please contact our support hotline immediately at 070 519 6446 if you need to make changes.
3. Shipping & Delivery
Q: Do you deliver island-wide? A: Yes, we deliver to any address within Sri Lanka.
Q: How long does delivery take? A: Since our products are often handmade or made-to-order, delivery times can vary. Typically, you can expect your order within 3 to 7 working days. You will receive tracking updates once your order is dispatched.
Q: How much is the delivery fee? A: Delivery fees are calculated at checkout based on your location and the weight of the items in your cart.
4. Returns & Issues
Q: What if I receive a damaged or incorrect item? A: We apologize for the inconvenience. Please contact us within 48 hours of receiving the package with photos of the damaged or incorrect item. You can email us at [email protected] or call our hotline. We will arrange a replacement or refund according to our policy.
Q: Do you offer a warranty on products? A: As most items are handmade, warranties vary by product and artisan. Please check the individual product description for specific warranty information.
5. Selling on Craftory
Q: I am an artisan. How can I sell on Craftory? A: We are always looking for new talent! You can register as a vendor directly on our website. Once approved, you can set up your store and start selling your creations to customers island-wide.
Q: What are the fees for selling? A: We aim to keep our fees fair to support local creators. Please contact us or visit the "Sell on Craftory" page for the latest details on commission rates and vendor benefits.