Help Center
Welcome to the Craftory Help Center! Here, you’ll find answers to the most common questions about shopping, account management, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact our support team.
Ordering & Shipping
How do I place an order?
Browse our collection, select your favorite handcrafted art, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary based on your location.
How long will it take to receive my order?
Shipping times depend on your location and the complexity of your order. You’ll receive a tracking number once your order is dispatched.
Returns & Refunds
What is your return policy?
You may return standard, non-personalized items within 14 days of delivery, provided they are in their original condition and packaging. Custom or personalized items are not eligible for return unless there is a defect or error on our part.
How do I initiate a return?
Contact us at [email protected] with your order number and details of the item(s) you wish to return. We’ll provide you with instructions.
What if my order arrives damaged?
Please contact us immediately with photos of the damaged item, and we’ll arrange a replacement or refund.
Account & Privacy
How do I create an account?
Click “Sign Up” on the top right of our website and follow the prompts to create your account.
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
How do you protect my personal information?
We use industry-standard security measures to protect your data. For more details, see our Privacy Policy.
Custom & Personalized Orders
Can I request a custom art piece?
Yes! Contact us with your requirements, and we’ll work with you to bring your vision to life.
How long does a custom order take?
Custom order timelines vary depending on complexity. We’ll provide an estimated delivery date when you place your order.
Contact Us
If you have any questions or need further assistance, please contact us:
- Email: [email protected]
- Website: https://www.craftory.art
Quick Links
Thank you for choosing Craftory for your handcrafted art needs!