Frequently Asked Questions (FAQ)

Overview

Welcome to Craftory’s FAQ page. Here, you’ll find answers to the most common questions about our handcrafted art, shopping experience, and support. If you can’t find what you’re looking for, feel free to reach out via our Contact Us page.

About Our Products

What types of handcrafted items do you offer?

• We specialize in portrait art, wall art, sculptures, and authentic batik fabric-all handmade with care and attention to detail.

Are all your products truly handmade?

• Yes, every item is crafted by skilled artisans, ensuring originality and quality in every piece.

Can I request a custom or personalized art piece?

• Absolutely! We accept custom orders. Please contact us with your requirements, and we’ll be happy to discuss your vision.

Ordering & Shipping

How do I place an order?

• Simply browse our website, select your favorite items, and add them to your cart. Follow the checkout process to complete your order.

What payment methods do you accept?

• We accept major credit cards, PayPal, and other secure payment options.

Do you ship internationally?

• Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location.

How long does shipping take?

• Shipping times depend on your location and the complexity of your order. You’ll receive a tracking number once your order is dispatched.

Returns & Exchanges

What is your return policy?

• We accept returns within 14 days of delivery for most items, provided they are in their original condition. Please contact us to initiate a return.

What if my order arrives damaged?

• Please contact us immediately with photos of the damaged item, and we’ll arrange a replacement or refund.

Support & Installation

Do you provide installation support for your products?

• Yes, we offer installation support for certain items. If you need help, please contact us via email.

Do you provide an installation guide?

• Yes, installation guides are included with applicable products.

How quickly do you respond to customer queries?

• We strive to reply as soon as possible, typically within 24 hours.

General & Account

How do I create an account?

• You can create an account during checkout or via the “Sign Up” option on our website.

How do I reset my password?

• Use the “Forgot Password” link on the login page to reset your password.

Is my personal information secure?

• Yes, we use advanced security measures to protect your data.